Current Tutees

Congratulations on choosing to invest in your learning transformation!

Here’s what you need to know as you work with us.

Policies

We are committed to helping you achieve your learning goals. Here is a reminder of our policies to make this process go smoothly.

• Payment policy: Payment must be received 24 hours before a session begins in order for it to take place. To pay, visit our payment page or see below.

• Lesson bundles: Music lessons are sold in bundles of four sessions.

• Cancellation policy: Let your tutor know as soon as possible if you need to cancel a session for any reason. Contact us here. A minimum 24-hour notice is required for cancellation. Your session will not be rescheduled if you cancel within 24 hours of the scheduled start time, though we will consider exceptions in the case of an emergency. We appreciate if you can let us know well in advance about planned absences due to vacations, appointments, and other similar circumstances.

• Refunds policy: Refunds are not offered for sessions cancelled within 24 hours of the start time. If your tutor needs to cancel because of an unforeseen emergency, your lesson will be rescheduled or your payment will be applied toward a future scheduled session.

Payment Options

An option of paying with cash or check is offered to those receiving in-person tutoring and instruction. Please make checks payable to “Ivy Owl Academy LLC.”

Both in-person and online clients who have applied and consulted with our tutor can purchase tutoring sessions and music lessons electronically via our online store.

Online Tutoring

If you opt for online tutoring, we will meet through Zoom. You will need to install their desktop program or mobile app ahead of time and have an account to use their service. We typically include a free 10–15 minute demo session for our online clients during which the tutor and tutee can try out and troubleshoot any required technology.